Shipping and Delivery

Effective Date: 15/04/2026

At Altura Industry, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your products.

1. Order Processing Time

All orders are processed within 1–2 business days after confirmation
Orders are not processed on Sundays or public holidays
You will receive an order confirmation via email or phone

2. Shipping Time

Standard delivery time: 3–7 business days across India
Delivery time may vary depending on your location and courier service

Estimated Delivery Time:

Metro Cities: 3–5 days
Other Cities/Towns: 4–7 days
Remote Areas: 5–8 days

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout
We may offer free shipping on selected products or orders above a certain amount

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/Email
You can track your order status in real-time

5. Delivery Partners

We work with trusted courier partners to ensure safe delivery of your products.

6. Delayed Delivery

Delivery may be delayed due to:

Weather conditions
Natural disasters
Courier service issues
High order volume or festive seasons

In such cases, we will keep you informed.

7. Incorrect Address or Contact Details

Please ensure correct shipping details at the time of order
We are not responsible for delays or failed deliveries due to incorrect information

8. Delivery Attempt

Courier will attempt delivery 2–3 times
If unsuccessful, the product may be returned to us

9. Damaged Package on Delivery

If you receive a damaged package:

Do not accept the package if visibly damaged
Take photos/videos as proof
Contact us immediately

10. International Shipping

Currently, we do not offer international shipping (can update later if needed).

11. Contact Us

For shipping-related queries:

Business Name: Altura Industry
Address: Behind Swastik Plaza, Banjarawala, Dehradun, Uttarakhand
Phone: +91-7535988165
Email: xxxxx@gmail.com